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ITIL Certification Training: Foundations to Mastery

This comprehensive ITIL certification training program is designed to equip participants with essential knowledge and skills in IT service management, spanning from the foundational principles of ITIL to advanced applications in strategic leadership. The course covers various modules, including ITIL Foundation, Managing Professional, Strategic Leader, and Master, ensuring a holistic understanding of ITIL frameworks, practices, and methodologies. Participants will explore key concepts such as the ITIL Service Value System (SVS), service management practices, and digital transformation strategies, preparing them for real-world challenges in IT service delivery. With a focus on practical applications, case studies, and continual improvement, this training aims to enhance participants' ability to drive value and foster innovation within their organizations.

4.5 (668 ratings) 890 students Last updated 09/2024
English Intermediate

Course content

  1. ITIL Foundation
    • Duration: 2-3 days (16-24 hours).
    • Content: Overview of ITIL, key concepts of IT service management, the ITIL Service Value System (SVS), basic service management practices, and an introduction to 34 ITIL practices.
  2. ITIL Managing Professional (MP)
    • Duration: Varies by module.
    • Content: Includes modules on Create, Deliver and Support (CDS), Drive Stakeholder Value (DSV), High Velocity IT (HVIT), and Direct, Plan and Improve (DPI), covering service design, operational support, stakeholder engagement, and performance metrics.
  3. ITIL Strategic Leader (SL)
    • Duration: 3-4 days (24-32 hours) for each module.
    • Content: Focuses on Direct, Plan and Improve (DPI) and Digital and IT Strategy (DITS), covering strategic planning, business integration, governance, and compliance.
  4. ITIL Master
    • Duration: Varies based on individual assessment.
    • Content: Real-world application of ITIL principles, case studies, and techniques for continuous improvement in service management.
  5. ITIL Specialist
    • Duration: Typically 2-4 days (16-32 hours) per specialization.
    • Content: In-depth focus on specific ITIL practices or aspects, often overlapping with the Managing Professional and Strategic Leader tracks.

What you’ll get out of this course

  • Acquire foundational knowledge of ITIL principles and their role in IT service management.
  • Develop hands-on skills in implementing key ITIL practices like incident management and change management.
  • Learn how to design and improve IT service value chains for enhanced service delivery.
  • Understand stakeholder engagement techniques and the importance of customer journey mapping.
  • Explore the application of ITIL in digital transformation and high-velocity IT environments.
  • Engage in practical case studies that demonstrate real-world applications of ITIL practices.
  • Gain insights into risk management and governance for IT service operations.
  • Prepare for ITIL certification exams with expert guidance from experienced instructors.
  • Access a wealth of resources, including study materials and practical labs, to support your learning journey.
  • Receive a certificate of completion to validate your skills and enhance your career opportunities in IT service management.

This course includes:

  • Hands-on labs and exercises for practical experience in ITIL practices and service management.
  • Comprehensive course materials, including slides, notes, and ITIL resources.
  • Access to virtual workshops for real-world IT service management scenarios.
  • Expert guidance from certified instructors with extensive industry experience in IT service management.
  • Quizzes and assessments to evaluate your understanding of ITIL concepts and practices.
  • Completion certificate to validate your skills in ITIL practices and service management.
  • Downloadable resources for ongoing learning and reference after the course.
  • Lifetime access to course materials and future updates related to ITIL and service management.

Description

This comprehensive ITIL training course is designed to provide you with essential skills and knowledge in IT service management. Covering a wide range of topics from foundational concepts of ITIL to advanced management techniques, the course will equip you with a solid understanding of the ITIL Service Value System (SVS), including key practices such as incident management, change management, and service desk functions. You will start with the basics of ITIL, exploring its history and evolution, before delving into more complex areas such as stakeholder management, digital transformation, and continual improvement.

The curriculum emphasizes practical experience, allowing you to apply what you've learned in real-world scenarios using industry-standard ITIL practices. You will engage in activities such as mapping customer journeys, managing service relationships, and developing strategies for continual improvement, ensuring you build a comprehensive skill set. As you progress, you will learn about the latest trends in IT service management, preparing you for various roles in organizations that rely on effective service delivery and management.


Whether you are new to ITIL or looking to enhance your existing skills, this course offers a clear pathway to mastering essential IT service management practices. Upon completion, you will possess the knowledge and certification needed to pursue opportunities within organizations that value efficient service management, making you a valuable asset in the dynamic field of IT service delivery.

Student Testimonials

Rohan Mehta

This ITIL training course transformed my understanding of IT service management! The hands-on labs were crucial for applying the concepts in real scenarios.

Sofia Gupta

The ITIL course equipped me with vital skills that I applied immediately at work! The instructors were experienced and shared valuable insights throughout the training.

Arjun Pillai

This course exceeded my expectations! The practical exercises were immensely helpful, and I now feel confident in managing IT service delivery effectively.

Priya Nair

The ITIL training was informative and engaging! I appreciated the structured approach and the real-life scenarios that made the concepts easy to grasp.

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